I was hit by a drunk driver on june 8, 2018. My car was totalled. insurance paid about $7000 on the car.
Data as of August 2016. Comparison of longest average store hours in the regions (MSAs) in which TD Bank operates compared to major banks. Major banks include our top 20 national competitors by MSA, our top five competitors in store share by MSA and any bank with greater or equal store share than TD Bank in the MSA. TD Auto Finance Canada offers auto, marine, powersports and recreational vehicle financing through an extensive network of dealers across Canada.
I still owed about $3000. I spent all summer working overtime and paying $500 -$700 twice a month to TD auto. In August, i checked their website, my account page said that i did not owe a payment until February 2019. At this point, i only owed about $400. About 2 weeks later, i got a letter from them saying that i was turned over to collections department!!!!
This was the FIRST time i had heard from them!! I paid the remaining balance and then a few days later got a letter from them saying they were putting it on my credit report!! I am devastated!! My report dropped from 820 to 670. I have worked 52 years to keep my report spotless. Now its ruined.
I have wrote their credit reporting dept twice BEGGING them to take it off my credit report. They just sent me a letter stating my account was paid in full. Credit report still in toilet. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333.www.tdautofinance.comNovember 20, 2018. Hollow., MI 48519Re: BBB Complaint#. (the 'Complaint')Account Number:. (the 'Account')Dear Ms.,TD Auto Finance ('TDAF') acknowledges receipt of your Complaint.
Thank you for bringing this matter toour attention.In your Complaint, you stated that TDAF has reported your Account negatively to the major credit reportingagencies. You go on to express frustration that despite your efforts to pay the balance in full, TDAF did notnotify that the Account was at risk of being reported or being charged off.
It is your desired resolution that weupdate the credit reporting to show your Account was paid as agreed.Thank you for taking the time to speak with me on November 20, 2018. As discussed, TDAF recognizes thatyou were not contacted regarding the remaining balance and provided a time frame in which to satisfy thebalance to avoid any negative reporting. Because of the lack of notification, the negative reporting will bedeleted from your credit profile. We have submitted an electronic update request to the major credit bureaus.The electronic update to the major credit bureaus was submitted under AUD Control #. Creditbureaus can take up to 60 days to update your reporting, but you can utilize the Control number to reach outto the major credit bureaus to have the update processed faster.Providing Legendary Customer Service is our first priority.
On behalf of TD Auto Finance, I sincerelyapologize for any negative experience you had with our company. We certainly appreciate you taking thetime to bring your experiences to our attention. Only through this type of input are we able to identify areaswithin our operation that may need to be reviewed and improved. Should you wish to discuss this matter withme directly, please contact me at.Sincerely,Melissa L.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankConfidentialConfidential. I was over 30 days late on a car payment due to my autopay accounts through my bank being deleted inadvertently by my bank (Bank of.). This impacted my ability to pay TD Auto Finance on time through online banking. My bank, Bank of., sent a letter of support to TD Auto Finance supporting my claim that I made attempts to make these payments through online banking, but the account still resulted in a late payment that was over 30 days, but less than 60 days late.TD Auto Finance reviewed the letter from my bank and still denied my appeal to remove the hit to my credit.
This is the first ever hit to my credit, and I don't believe TD Auto Finance is making a fair decision here, especially since my bank is supporting my claim that I made several attempts to pay the bill on time. This has also impacted my rate on a home loan since I am in the process of buying a home.I ask that TD Auto Finance reconsider my appeal to remove the negative comment on my credit as this has adversely impacted me and will continue on my credit for the next 7 years.
TD Auto should also consider my excellent payment history over the last 2 years with them, which should make it even more obvious that this was an unusual circumstance in my payment history.Unfortunately I am unable to speak with anyone in the appeals department at TD Auto Finance, and everything is only done in writing.I feel as though this was quite unfair for me to be hit with a negative credit comment for the next 7 years based on 1 late payment. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333www.tdautofinance.comNovember 16, 2018., CA 92673Re: BBB Case #.Account #. (the 'Account')Dear Mr.,TD Auto Finance ('TDAF') acknowledges receipt your letter regarding your Account. Thank you forbringing this matter to our attention.In your letter, you stated that you received a 30 day late mark on your Account because your financialinstitution Bank of. inadvertently deleted bill-pay enrollment with TDAF. Bank of.sent a letter to TDAF supporting your claim; however, TDAF still denied your appeal to remove the 30day late mark. You are requesting for a second review to remove the 30 day late mark on your Accountfrom your credit report.On, I had the pleasure of speaking with you. During our conversation, I advised you that on, TDAF received a letter from Bank of.
confirming that they take responsibility forany negative reporting from through. In the letter, Bank of. explainedthat they canceled your bill-pay enrollment in error, causing your payments no to be processed for yourAccount. Because the late payment was caused by a bank error, TDAF has removed the credit mark 30day late that was assessed for your payment.
This information was communicated to thethree (3) major credit reporting agencies. Please accept this AUD control number,., asconfirmation that this update was sent to the credit reporting agencies. Please allow 30-60 days for theinformation to be updated on your credit report.
I have attached a credit reference letter for yourrecords.On behalf of TDAF, I apologize for any negative experience you had with our company. We certainlyappreciate you taking the time to bring your experiences to our attention.Providing Legendary Customer Service is our first priority. Our Customer Service Department can becontacted at (800). between the hours of 8:00AM to 10:00PM Eastern Time, Monday throughFriday and 8:00AM to 7:00PM Eastern Time on Saturday to assist with additional questions. Shouldyou wish to discuss this matter with me directly, please contact me at (904).Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank,.' s Most Convenient BankInternalConfidential.
I had an automatic loan payment scheduled with TD Auto Finance. After 2 years and 11 months of automatic withdrawl on my 3-year loan, the bank would not automatically withdraw the last payment.
Rather than call me or email me regarding manual payment, the bank let my account go into 'delinquency'. My credit score has been negatively impacted at a time where I am trying to open a business and take an SBA loan. I pleaded with the company to remove the delinquency report. After weeks, I have received a letter from TD indicating they will not remove the delinquency report.
TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333www.tdautofinance.comOctober 16, 2018. Lane., FL 33312Re: BBB Case #.;Account #. (the 'Account')Dear Mr.,TD Auto Finance ('TDAF') acknowledges receipt your letter regarding your Account. Thank you forbringing this matter to our attention.In your letter, you stated that your Account was enrolled in Automatic Payments. After 2 years and 11months of payment withdrawal, Automatic Payments did not debit the final payment on your Account.Your credit score has been negatively impacted at a time where you are attempting to take out a loan toopen a business. You are requesting that TDAF remove any negative reporting on your Accountbecause you were never notified of a missed payment.On, I had the pleasure of speaking with you.
During our conversation, I advised you that itdoes state in our terms and conditions for Automatic Payments that the last payment will not bededucted; however, due to the fact that you did not receive any communication that the payment wasmissed, TDAF has waived the credit mark that was assessed for your payment. Thisinformation was communicated to the three (3) major credit reporting agencies.
Please accept this AUDcontrol number,., as confirmation that this update was sent to the credit reporting agencies.Please allow 30-60 days for the information to be updated on your credit report. I have attached a creditrating letter for your records.On behalf of TDAF, I apologize for any negative experience you had with our company. We certainlyappreciate you taking the time to bring your experiences to our attention.Providing Legendary Customer Service is our first priority. Our Customer Service Department can becontacted at (800). between the hours of 8:00AM to 10:00PM Eastern Time, Monday throughFriday and 8:00AM to 7:00PM Eastern Time on Saturday to assist with additional questions.
Shouldyou wish to discuss this matter with me directly, please contact me at (904).Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankConfidential. October 18, 2018 A., MS 38943 Re: BBB Case #.; Account #. (the 'Account') Dear Mr., TD Auto Finance ('TDAF') acknowledges receipt of your letter. Thank you for bringing this matter to our attention. In your letter, you stated that you purchased a vehicle financed by TD Auto Finance. You go on to state that the Account was paid off on.
As of today you have not received the title or lien release. You have attempted to contact TD Auto Finance to resolve your concern, but have been unsuccessful. You are requesting that the clear title of your vehicle or lien release be sent directly to you.
On, I had the pleasure of speaking with you. During our conversation, I confirmed, on, TD Auto Finance received a letter from.' s Bank Pay off party that gives permission to mail a lien release directly to you, as.' s Bank is not holding the vehicle as collateral. On, the lien release was mailed to you via UPS next day air Tracking #. Once received, you can visit your local DMV to order a duplicate title.
I have included a copy of the lien release for your records. Please understand that we do not condone unprofessional or insensitive treatment. Providing Legendary Customer Service is our first priority.
On behalf of TD Auto Finance, I apologize for any negative experience you had with our company. We certainly appreciate you taking the time to bring your experiences to our attention. Only through this type of input are we able to identify areas within our operation that may need to be reviewed and improved. Our Customer Service Department can be contacted at (800). between the hours of 8:00AM to 10:00PM Eastern Time, Monday through Friday, and 8:00AM to 7:00PM Eastern Time on Saturday to assist with additional questions. Should you wish to discuss this matter with me directly, please contact me at (904). Sincerely, Paula T. AVP, Customer Experience Advocate TD Bank, America's Most Convenient Bank.
October 16, 2018., CA 90043 Re: BBB Case #.; Account #. (the 'Account') Dear Ms., TD Auto Finance ('TDAF') acknowledges receipt your letter regarding your Account. Thank you for bringing this matter to our attention. In your letter, you stated that your insurance company has been attempting to obtain documentation needed for payment issuance on the total loss claim of your vehicle. You have been attempting to contact TDAF's Total Loss Department for assistance, but have been unsuccessful. You are requesting that any late fees assessed on the Account be waived due to TDAF's delay of completion. In review of your Account, I have confirmed that we received notification of the total loss on.
On, I had the pleasure of speaking with.' s Insurance for an update on the total loss claim on your behalf.' s confirmed that they have received the Letter of Guarantee and a payment was mailed on for the amount of $18,803.46 to TDAF.
We received the payment on. We have applied and backdated the payment to the date of loss on your Account so that no additional interest will accrue. Please understand that we have also placed the Account in Exception status with an effective date of, and therefore, no negative credit reporting should occur on the Account. I have attached a copy of the updated payment history and retail contract for your review. Please understand that we do not condone unprofessional or insensitive treatment. Providing Legendary Customer Service is our first priority. On behalf of TDAF, I apologize for any negative experience you had with our company.
We certainly appreciate you taking the time to bring your experiences to our attention. Our Total Loss team can be contacted directly at (866). between the hours of 8:00 AM EST and 5:00 PM EST for additional assistance. Should you wish to discuss this matter with me directly, please contact me at (904).
Sincerely, Paula T. AVP, Customer Experience Advocate TD Bank, America's Most Convenient Bank. September 11, 2018.Lane., MD 20720Re: BBB Case#.Dear Mr.,TDAuto Finance acknowledges receipt of your letter regarding your concerns. Thankyou for bringing this matter to our attention.In your letter, you statedthat you had poor interactions with a TD Auto Finance Customer Servicerepresentative as well as a supervisor when calling in to check the status of aLetter of Guarantee for a mutual account holder. You stated that both therepresentative and the supervisor lacked professionalism. You also stated you experienced lengthy holdtimes when connecting with Customer Service.I had the pleasure of speakingwith you on 9/11/18.
During our conversation, I apologized for the wait timesyou experienced. TD Auto Finance has been working diligently to reduce the waittimes by hiring more full time staff to service all of our account holders'needs. Additionally, I can assure you your feedback as well as coaching hasbeen provided to the parties involved who failed to service your needsappropriately.Please know that providingLegendary Customer Service is our first priority. On behalf of TD Auto Finance, I regret anynegative experience you had with our company. We certainly appreciate you taking the time to bring your concerns toour attention. Only through this type ofinput are we able to identify opportunities within our operation that may needto be reviewed and improved.
Should youhave any additional questions regarding this matter, please contact me directlyat 856-.Sincerely,Loren. A. Customer Cares Analyst Chairman ServicesT:888-. Ext. Direct Line: 856-.,TD Auto Finance ('TDAF') acknowledges receipt of your BBB Complaint. Thank you for bringing thismatter to our attention.In your Complaint, you stated that your vehicle sustained minor cosmetic damage and your insurancecompany released a check to yourself and TDAF as the payee. You mailed the check to TDAF forendorsement, but TDAF is refusing to endorse and release the check back to you to pay for the repairs. Youare requesting for the check to be endorsed and released to you and reimbursement for the certified mail thatyou've sent to TDAF in regards to the check endorsement process.In review of your Account, I have confirmed that we received the repair check for endorsement on in the amount of $2,686.83.
As stated in our prior CFPB Response on September 6, 2018, weadvised you that TDAF was not able to endorse the check. Before we can endorse the check we need toobtain the following information from you:. Original Insurance estimate. A completed work order from the repair shop indicating work has been completedAdditionally on, TDAF sent a letter to you requesting these two (2) documentations to completethe check endorsement process. As of today, we have not received the supporting documentations. We arevery committed to completing your request quickly; please send the required information listed above by faxto (888). or via U.S. TD Auto FinanceAttn: Check EndorsementsPO BOX., FL 32255The repair check has been applied to the principal balance of your Account.
The current payoff amount is$4,273.74, good through 9/28/2018. After this date, finance charge will increase by $0.35 per day. As acourtesy, any fees associated with the certified mailings will be refunded back to you, upon receiving a copyof the paid receipts.Providing Legendary Customer Service is our first priority. On behalf of TD Auto Finance, I sincerelyapologize for any negative experience you had with our company. We certainly appreciate you taking thetime to bring your experiences to our attention. Only through this type of input are we able to identify areaswithin our operation that may need to be reviewed and improved. Should you wish to discuss this matter withme directly, please contact me at 207-.
They will not release my title. Claim I owe money from 2004! Sent me a 1099-C. Does not respond to any mail sent.I purchased a vehicle in 2004. According to TD Finance, LLC I have a balance due.
It is 2018 and I still have the vehicle. It was not repossessed. I have offered them to get the vehicle back as I can not provide any documentation to indicate proof of payment after 2009 due to the remnants of Hurricane Katrina and my rebuilding. They refuse to respond to my letters.
They sent a 1099-C for 2015. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333.www.tdautofinance.comSeptember 5, 2018. St., LA 70119Re: BBB Complaint ID#:. Account #. (the 'Account')Dear Ms.,TD Auto Finance ('TDAF') acknowledges receipt of your letter.
Thank you for bringing thismatter to our attention.In your letter, you stated that TDAF will not release the title to a vehicle that you purchased in2004. You go on to state that you were sent a 1099-C in 2015 and TDAF claims that you still havea balance due on the Account.
You are requesting that TDAF releases the title to the vehicle orarrange pick-up as the vehicle is no longer being used.In review of your Account, I have confirmed that TDAF no longer holds a Security Interest as lienholder of the vehicle, 2005 Chrysler Town & Country, VIN #. I haveincluded a copy of the following letters for your records:'One and the Same' letter'No Interest' letterYou may visit your local DMV, along with these two (2) documents to complete the lien removalprocess.On behalf of TDAF, I sincerely apologize for any inconvenience you may have experienced.Providing Legendary Customer Service is our first priority. Should you wish to discuss this matterwith me directly, please contact me at (904).Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankInternal. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333.www.tdautofinance.comSeptember 5, 2018. St., LA 70119Re: BBB Complaint ID#:.; Account #. (the 'Account')Dear Ms.,TD Auto Finance ('TDAF') acknowledges receipt of your letter.
Thank you for bringing thismatter to our attention.In your letter, you stated that TDAF will not release the title to a vehicle that you purchased in2004. You go on to state that you were sent a 1099-C in 2015 and TDAF claims that you still havea balance due on the Account. You are requesting that TDAF releases the title to the vehicle orarrange pick-up as the vehicle is no longer being used.In review of your Account, I have confirmed that TDAF no longer holds a Security Interest as lienholder of the vehicle, 2005 Chrysler Town & Country, VIN #. I haveincluded a copy of the following letters for your records:'One and the Same' letter'No Interest' letterYou may visit your local DMV, along with these two (2) documents to complete the lien removalprocess.On behalf of TDAF, I sincerely apologize for any inconvenience you may have experienced.Providing Legendary Customer Service is our first priority.
Should you wish to discuss this matterwith me directly, please contact me at (904).Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankInternal. I was making a payment with a Master Card but TD Auto Finance will not let me. Because it's not a Debit Card that has a bank account. I told them that I will not have a paycheck until August and that check was going to my September payment. They said that I have a 10 day grace period but if I pay it before the 30 days it will not be reported to the credit bureau. I ask them 6 times can they can help me because this is the only way I have to pay my car note.
My Master Card is to HELP me when I am short on money but TD AUTO FINANCE would not Accept the Master Card BECAUSE it didn't have a bank account. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333www.tdautofinance.comAugust 14, 2018. Road. LA, 70422Re: BBB Case #.Dear Ms.,TD Auto Finance acknowledges receipt of your letter regarding your account. Thank you for bringing thismatter to our attention.In your letter, you stated that you were attempting to make a payment on your TD Auto Finance account witha Master Card, but that TD Auto Finance was not able to accept the payment because it was not a debit cardthat was linked to a bank account.
You advised us that you will not receive a paycheck until August and thecheck was going to go towards your September payment. You also stated that we advised that you have a 10day grace period, but if you make your payment within 30 days that we will not report to the credit bureaus.You request that we take all forms of payment.I had the pleasure of speaking with you on. During this conversation, I confirmed that there aretwo (2) forms of payment that we can accept at this time; your checking/savings account along with routingnumber or a debit card linked to your bank account.
Additionally, I confirmed, per your contract; you have 10days from your due date to make your payment before you are assessed a late fee of $10.00, or 5% of theamount of the payment that is late, whichever is greater. We report to the credit bureaus after 30 days of non-payment on your account. We are able to discuss payment options to offer arrangements to assist you withyour account. I have included a copy of your contract for your review.On behalf of TD Auto Finance, we sincerely apologize for the difficulties you have experienced. ProvidingLegendary Customer Service is our first priority. We certainly appreciate you taking the time to bring yourexperiences to our attention.
Only through this type of input are we able to identify areas within ouroperation that may need to be reviewed and improved.Our Collections department can be contacted at (800). between the hours of 8:00AM to 10:00PMEastern Time Monday through Friday and 8:00AM to 3:00PM Eastern Time on Saturday to discuss paymentarrangements. Should you wish to discuss this matter with me directly, please contact me at (904).Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankConfidential. I got some repairs done to my car and got my insurance coverage via a check payable to me and to TD Auto Finance and all i wanted was their endorsement on the back of the check.I sent them all the needed documents but they claim that they did not receive it.
I had to call the body shop to fax the repairs receipt showing the payment made in full because they lost the copies I sent them (which were in the same envelope with the check that they say they did receive). I Spoke to Sheba H. supervisor who was not only unhelpful but also asked for the insurance estimate as well, even though it clearly says in the letter that if the repairs are already done and paid for, I should be sending only the repair receipt!! I thought speaking to a supervisor would ease the process but NOOO.ProductOrService: check endorsementAccountNumber:. TD Auto FinanceAttn: Customer ResolutionPO Box., MI 48333www.tdautofinance.comAugust 7, 2018. Road., NY Re: BBB Case#.Dear Mr.,TD Auto Finance acknowledges receipt of your letter regarding your account.
Thank you for bringing thismatter to our attention.In your letter, you stated that you had some repairs done to your vehicle and your insurance company issued acheck for the repairs made payable to you and TD Auto Finance. You stated that you sent the repair checkalong with the required documents to have the check endorsed and you were advised that we did not receivethe documents. You also stated that you called the body shop to have them resend the paid repair receiptsince the initial documents sent in were lost. Additionally, you shared that you spoke to a Supervisor whowas unhelpful and she requested the insurance estimate, even though the paid receipt for the repairs hadalready been provided.In my review of the account, I confirmed that we received the insurance check on from., inthe amount of $1042.80 for the Check Endorsement process. Unfortunately, upon receiving the check, wewere not in receipt of the required documentation. We were missing the Original Insurance estimate and acompleted work order indicating repairs have been complete.
We mailed letters to you on and requesting the documents to fulfill your request. I've included a copy of the letters for yourreview. On, we received all required documents to complete the Check Endorsement process. Asof, we have endorsed and mailed the insurance check back to you as requested.On behalf of TD Auto Finance, we sincerely apologize for any difficulties you have experienced. ProvidingLegendary Customer Service is our first priority. Please understand that we do not condone unprofessional orinsensitive treatment. We certainly appreciate you taking the time to bring your experiences to our attention.Only through this type of input are we able to identify areas within our operation that may need to bereviewed and improved.
Please be assured your experience has been shared with the appropriatemanagement team. Should you wish to discuss this matter further, please contact me directly at (.).-.Sincerely,Paula T.AVP, Customer Experience AdvocateTD Bank, America's Most Convenient BankConfidential. Load MoreBBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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Connect with TD: Equal Housing LenderSECURITIES AND INSURANCENOT FDIC INSUREDNO BANK GUARANTEEMAY LOSE VALUESecurities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. Or any of its affiliates; and, may be subject to investment risk, including possible loss of value.Data as of August 2016.
Comparison of longest average store hours in the regions (MSAs) in which TD Bank operates compared to major banks. Major banks include our top 20 national competitors by MSA, our top five competitors in store share by MSA and any bank with greater or equal store share than TD Bank in the MSA. Major banks do not include banks that operate in retail stores such as grocery stores, or banks that do not fall in an MSA.©2018 TD Bank, N.A.
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